Reference

Terms and Conditions for Using 18aa com

These terms govern your account with 18aa com — how you register, deposit, withdraw, and access the lobby. Access depends on your local law and eligible region, so read through before you start.

Account registration requiredbKash, Nagad, Rocket deposits coveredEligibility varies by local lawWithdrawal terms applyAccount security your responsibility
18aa com Terms and Conditions for Using 18aa com
TERMS SUPPORT CONTACT

Reach Us About These Terms

If something in these terms is unclear or you believe your account has been handled incorrectly, our support team can walk you through the relevant clause and what your options are. Queries about deposit holds on bKash, Nagad, or Rocket transactions are handled directly — keep your transaction reference handy when you write in.

Live Chat Start a chat from your account dashboard. Available for account, payment, and terms queries. Keep your account ID ready for faster handling.
Email Support Write to our support address for detailed terms questions or formal account disputes. We reply to every message sent from your registered email.
Account Help Centre The help centre inside your account covers common terms questions, withdrawal steps, and bKash, Nagad, Rocket payment conditions in one place.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data is held securely and used only to operate your account and process transactions. We do not sell your information to third parties. If you want to know what we hold, you can request a summary through support — include your registered email and account ID. Updates to personal details like your mobile number or linked wallet require verification before they take effect.

Data We Hold

We store your registration details, transaction history, and login records to operate your account and meet our obligations under these terms. Nothing more.

Wallet Verification

Changes to your linked bKash, Nagad, or Rocket number go through a verification step. This protects your withdrawal path and keeps your funds on the right account.

Account Security

Your login credentials are your responsibility. Use a strong password and never share your OTP. If you suspect unauthorised access, contact support straight away.

Requesting Your Data

You can ask for a copy of the data we hold on your account at any time. Send the request from your registered email and our team will respond with the details.

Common Questions About These Terms

These are the questions we hear most often about account terms, eligibility, and what happens when something goes wrong with a deposit or withdrawal.

Account registration is open to individuals in eligible regions where local law permits online gaming. It is your responsibility to confirm your access is lawful where you are.

Keep the bKash transaction reference and contact support. We trace the payment on our end and, if confirmed, credit your account. Unmatched deposits are not discarded.

No. These terms allow one account per person. Duplicate accounts may be suspended and balances held pending review. If you have lost access to an old account, contact support to recover it.

Updates are posted in your account notification area with a clear effective date. Continuing to use your account after that date means you accept the revised terms.

Contact support first with your account ID and the specific transaction or action in question. Most disputes are resolved at that stage without needing further steps.

Yes. Withdrawals via Nagad and Rocket follow the same verification and processing steps as deposits. The path your funds arrive on is the path they go back on.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.