Reference

How 18aa com Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you use your 18aa com account, how we use it, and the choices you have over it.

Account Data ProtectedPayment Info Handled SecurelyYour Rights, Clearly StatedBangladesh-Local Context
18aa com How 18aa com Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Email Support

Send privacy requests, data access queries, or deletion requests directly to our support email. We aim to respond within a reasonable time frame on working days.

Live Chat

Open the chat window inside your 18aa com account dashboard to speak with our support team. Chat is available during our listed support hours for account-related privacy questions.

Account Settings

Manage certain data preferences directly from your account settings page — including communication preferences and saved payment method details for bKash, Nagad, and Rocket.

DATA HANDLING STANDARDS

How We Keep Your Information Safe

Encryption in Transit All data exchanged between your device and our servers travels over SSL-encrypted connections. This covers your login session, account transactions, and any payment detail submitted via bKash, Nagad, or Rocket.
Cookie Use We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby you visit most. You can manage cookie preferences through your browser settings at any time.
Data Retention Account and transaction records are held while your account is active. After closure we retain records only as required under applicable law. Payment transaction logs, including mobile wallet references, follow the same schedule.
Access and Correction You have the right to request a copy of the personal data we hold on you, and to ask us to correct anything that is inaccurate. Submit that request through our support email or live chat and we will handle it as quickly as we reasonably can.

Your Privacy Questions, Covered

We collect your name, contact details, and the mobile wallet number you use — bKash, Nagad, or Rocket. We also log device and session data automatically when you access the platform.

We share data only with payment processors needed to complete your transactions, such as the networks behind bKash, Nagad, and Rocket. We do not sell your personal information to outside parties.

We keep your records for as long as your account is open. After you close your account, we retain certain data for the period required by applicable law, then delete it from active systems.

Contact our support team via email or live chat from inside your account dashboard. We will acknowledge your request and work through the process with you as quickly as we can.

Yes. All payment data travels over SSL-encrypted connections. Details shared with mobile wallet processors are limited strictly to what is needed to complete each transaction on your account.

Access and the legal framework covering your data depend on your local law and eligible regions. If you are in Bangladesh and access is permitted where you are, this policy governs how we handle your data.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.